Martin Lutzkanov — IT Support Engineer

About Me

Results-driven professional with a proven record of quality work. Strong communicator and team player, committed to achieving goals and delivering excellent service. Eager to learn and grow continuously.

Work Experience

DevOps Engineer

Smartico.ai · 2024–2025

▸Maintained and improved CI/CD pipelines
▸Performed a seamless Git migration from AWS CodeCommit to GitLab, including configuration of CI/CD pipelines and repository permissions
▸Developed and deployed an internal web server to centralize and display system alerts, streamlining incident tracking and resolution
▸Provided infrastructure support to development teams, acting as the single point of contact for troubleshooting and issue resolution
▸Delivered regular AWS cost and efficiency reports to stakeholders, enabling teams to make data-driven decisions on infrastructure planning
▸Independently managed website migrations to Cloudflare, handling DNS record updates and ensuring seamless transitions with zero disruption

Feature Integrator

Strypes · 2024

▸Independently managed the integration and testing of code deliveries, ensuring stability in CI/CD pipelines
▸Developed and maintained automated test cases and scripts using Python and Bash, significantly reducing manual QA effort
▸Designed and implemented Jenkins pipelines and custom jobs using Groovy, streamlining build and test workflows
▸Acted as a primary contact for integration issues, coordinating resolutions across development and QA teams
▸Led improvements to internal CI processes and automation frameworks, increasing test reliability and deployment speed
▸Provided technical support during releases and maintained build system health across multiple environments

Junior Feature Integrator

Strypes · 2022–2024

▸Assisted in testing and integrating code deliveries into the build system, ensuring consistency across branches
▸Supported developers by reproducing integration issues and contributing to code reviews
▸Created and executed test cases to validate software builds and functional requirements
▸Helped configure Jenkins jobs and pipelines using Groovy and shell scripts
▸Wrote basic test automation scripts in Python and Bash to support QA efforts
▸Participated in daily integration monitoring, identifying and escalating build failures early

Senior Payments Specialist with German

Apex Group Ltd · 2021–2022

Payments Specialist

AIG / Accenture · 2017–2021

▸Operated with vast amounts of money on a daily basis, which required excellent attention to detail
▸Investigated and resolved customer complaints to foster satisfaction
▸Adhered to established policies, procedures and compliance for satisfactory audit rating
▸Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes

Claims Adjuster

AIG · 2016–2017

▸Reviewed police reports, medical treatment records and physical property damage to determine extent of liability
▸Investigated claims involving potential and suspected fraudulent activities
▸Conducted comprehensive interviews of witnesses and claimants to gather facts and information
▸Substantiated legitimate claims and denied unjustified claims
▸Collected and tracked evidence in support of legal processes
▸Examined claims forms and other records to determine insurance coverage
▸Tracked progress of all outstanding insurance claims
▸Negotiated with claimants to settle claims

Skills

CI/CD & DevOps

CI/CD Pipelines
Git
GitLab
Jenkins
Docker

Programming & Scripting

Python
Bash

OS & Networking

Linux
Networking & TCP/IP

Certificates

Telerik Academy

Oct 2024 – Jan 2025

DevOps Program — CI/CD, Docker & Kubernetes, AWS fundamentals, Infrastructure as Code, and observability.

View certificate

Code Academy

Completed Nov 2022

Junior Developer Program — C, Python, Linux, and BASH shell scripting fundamentals.